Frequently ask question

US: 10-15 business days (Standard) | 5-10 business days (Express)

UK / DE / FR: 5–10 business days

Other EU countries: Around 10-15 business days

China / Hong Kong: 2-3 business days

Japan / Singapore: 5-10 business days

Rest of the world: 10-15 business days

Orders are packed & fulfilled in 1-3 business days.

Click the ‘Track My Order’ button to track your package.

Waited until your estimated delivery date? Please allow an extra few days for your order to arrive, especially during busy times. If there's an unexpected delay or if your tracking indicates any issues, feel free to contact our support team (support@cherielou.com). We'll gladly assist you with any inquiries and provide a solution for your order.

List of countries that are not required to pay customs upon reception: EU/UK/USA/AUS/ CANADA/SAUDI ARABIA. If your country is not included in this list, you may be subject to customs fees upon order reception (consider consulting with your local customs office if you are uncertain).

Once your order has been placed, amendments and cancellations cannot be guaranteed. We might be able to cancel your order if your order didn’t ship out yet.

We are sorry to hear that you have received an incorrect or defective item, kindly reach out to us and we will sort it out for you as soon as possible. Please do not ship it back before our reply.

We ship worldwide.

We accept the following payment methods: Shop Pay, Apple Pay, Google Pay, as well as major credit and debit cards including Visa, Mastercard, American Express, and Discover.

No - US customers will not pay tariffs or extra import fees. The price you see at checkout is the final price.

Yes - VAT is already included in the prices you see. No extra charges at delivery.

The return process is simple. Just reach out to us at support@cherielou.com, and we'll provide you with a local address for shipping your package back to us.

We’ll refund you through the original payment method used for the purchase. The processing time for the funds to reflect in your account may vary, depending on your bank or payment provider. Just be patient!

Yes, there are a few things to keep in mind:

• The item needs to be in its original condition, untouched and still in tags.
  
• Make sure you initiate the return process within the 7-day return window.
  
• Reach out to us via our email support@cherielou.com and we will provide you with the return address.
  
• Once you ship the package, a tracking link must be provided and refund will be processed within 10 business days of your item(s) arrival.
  
• ⚠️ Items purchased during SALES periods are FINAL SALE-no returns, exchanges, or refunds.
  
• Bikini tops and bottoms are final sale and cannot be returned or exchanged for hygiene reasons.

The only cost you will carry is the return fee for shipping back the package to us.

Refunds are issued within 7-10 business days after we receive your items, and the time for the funds to appear in your account depends on your bank.

The original shipping fees are non-refundable, unless there's a valid reason such as damaged goods, wrong order size or incorrect items.

Returning your item(s) and getting a replacement is super easy. Just follow these simple steps:

• Reach out to us to our email support@cherielou.com and we will provide you with the return address.
  
• Ship the items back to us and share the tracking link with us.
  
• Once we receive your returned items, we'll process your refund.
  
• To get your replacement, simply place a new order for the desired item(s) on our website.

Yes, you can find our size guide on every product page and If you need help in sizing, feel free to reach out to us on support@cherielou.com

We are Low Waste and we don’t engage in mass production. We produce limited series collections to minimize excess stock. Most of our designs have only 50-70 pieces at a time and we use recyclable packaging from the hang tag to the box. 

For some products yes, others are gone forever once out of stock.