Shipping & Return– Chérie Lou

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

FREE Shipping Worldwide on Orders $149+

7-DAY Hassle-free Returns.

Order Now, Pay it Later With AFTERPAY

Shipping policy, price and time

Shipping policy

We offer Worldwide Shipping. All our shipping methods are trackable. We cannot ship to a PO Box and a phone number is required at checkout. If you enter a PO Box, we will try to contact you and if we don’t get an answer from you, we may cancel your order and refund you. We have warehouses in different countries and the shipping origin is determined by the destination address.

Shipping price

Shipping price is calculated at checkout depending on your location and the weight of the items in your cart.Typical shipping price for a small item (crop top) is 8USD and a larger item (sweatshirt) is 12USD.

Shipping estimated time

We process the orders within 1-3 business days. An automatic email is sent with a tracking information once the order is processed. If you do not get this email, it might have been caught by your spam filter. Standard shipping to the US takes 10-15 business days, but you can get it faster with Premium Shipping in 5-10 business days. For the rest of the world, it's generally 10-15 business days. If you do not receive your item within the estimated time, we will inquire, follow up with the shipping company and ultimately refund you or ship another parcel.

Refund and return

Returns accepted within 7 days of delivery. If the item has a defect, we will pay the return shipping costs. Please note that your item should not have been worn, used or washed, and still in tag. We will refund the cost of goods (exclusive of initial shipping fees) at reception of the item. If we receive an item that is not in its original condition we will not accept it and it will be returned to you at your own cost. Contact us before returning an item and we will provide you the return address. 

Items bought during SALES period cannot be returned, exchanged nor refunded.

Duties and taxes

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). These charges are imposed by your local customs. We cannot predict what your particular taxes may be. These charges differ for every country and locales. If your order does require these additional charges, they must be paid by you in order for you package to clear customs. All customs/duty charges will be collected by the shipping courier upon delivery. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees. These fees are not refundable.

Lost shipments

We are strictly responsible for shipping to your given address. After an order has been delivered to the shipping address provided at check out, we cannot be held responsible for lost or stolen packages. We are strictly not responsible for lost deliveries due to insufficient or incorrect address given.

If the shipping company is not able to ship to your door, the parcel may be routed to a near pick-up location. If you don’t pick it up within the provided timeframe, the parcel may be returned or destroyed. Only if the item is returned in a re-sellable condition, we can refund the item price minus the return fees that were charged by the shipping company.

Contact Us

If you have any questions about this Shipping and Return Policy, please contact us at: contact@cherielou.com

IMMR creations inc. 2131 W 23rd St, Chicago, IL 60608, USA 

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